Last updated: May 2026
Our Warranty Promise
Every part we sell is genuine (OEM) or an authorized equivalent. As such, all parts carry the standard warranty offered by their manufacturer — typically 30 days to 12 months depending on the part type and brand.
What's Covered
- Manufacturing defects: Parts that fail due to a manufacturing defect during the warranty period
- Premature failure: Parts that fail under normal use significantly before expected lifespan
- Dead-on-arrival (DOA): Parts that don't work out of the box when properly installed
What's Not Covered
- Damage from improper installation (e.g. forcing the part, wrong wiring, no surge protection)
- Damage from misuse or abuse
- Wear from normal use after warranty period
- Damage from power surges (use a surge protector!)
- Cosmetic wear that doesn't affect function
How to Make a Warranty Claim
- Document the issue. Take clear photos or video of the problem.
- Contact us via WhatsApp or email adminleetamappliances@gmail.com with your order number and the documentation.
- We'll review and confirm whether it's covered. Most claims are processed within 3–5 business days.
- Resolution: Approved claims result in a free replacement part (most common) or a refund.
Professional Installation Recommended
For complex parts (compressors, control boards, gas valves), we strongly recommend professional installation. Self-installation is fine for simpler parts (door seals, water filters, knobs) — but if you're unsure, hire a technician. Damage from improper installation voids the warranty.
Questions?
Email adminleetamappliances@gmail.com or WhatsApp us.